When do you ship my item?
We aim to dispatch all prints within 48hours of placing the order. Sometimes, especially with bigger prints (size A1/A0) this can take up to 4 days, so we can allow the ink to dry on the media paper.
Who do you ship my order with?
We send every parcel with the Royal Mail on a tracked service. All orders over £20 are sent on a 48hour tracked service. Any bigger items such as A2 framed prints are sent with a different courier, dependent on where you are located. This is normally ParcelForce.
How do you ship my order?
At T.CROWE we take pride in every package we assemble. All small prints (A4 size) are packed in a plastic sleeve with hardback, in a rigid envelope, to avoid any bending damage. All large prints (A3,A2,A1,A0) are carefully rolled in sturdy cardboard tubes along with extra tissue paper, to avoid any warping of the prints. All framed prints are packed in bespoke cardboard boxes, reinforced with bubble wrap to make sure your frame arrives in perfect condition.
Canvas and T Shirts.
For Canvas and t shirts, please allow 5 working days for production prior to dispatching with a further 2-3 working days for delivery.
Festive period - our last orders for Christmas delivery are the 19th of December. Please note production for canvas and t-shirts is closed until the 4th of January.
Can I upgrade my shipping to an express 24hours?
We are currently working on streamlining our handling times and shipping process. Although this is not available right now, we expect to get it up and running as soon as possible.