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FAQ's

When will I receive my order?

Our estimated U.K delivery time is 3-5 working days. 

Our estimated International delivery time is 10-14 working days.

Please allow us 5 working days prior to dispatch to fulfil (print your artwork).

What sizes are the prints/posters?

Our prints are available in 3 sizes: 

A4 print - 21cm x 29.7cm

A3 print - 29.7cm x 42cm

A2 print - 42cm x 59.4cm

Where can I buy a frame for a print?

We offer smooth black frames in two sizes:

A4

A3

If you are looking for a different style of frame, Amazon is a great place to start just make sure you order the correct sizing i.e. if you have ordered an A2 print off us you will need an A2 size frame. 

Do you offer different sizes?

Yes, if you are looking for a bespoke size print please email contact@tcrowe.co.uk

We'd love to sell your prints, do you offer wholesale orders?

We are always keeping an eye out for platforms to work with, please email contact@tcrowe.co.uk and we can have a chat. 

My print/frame arrived damaged, what do I do?

Our aim is to make sure all orders go out the door with extra care, if you order has picked up damages in transit please contact us to resolve this.

My Order Has Not Arrived? 

Please allow the time window stated above for your order to arrive. If it exceeds this point please contact us to see if there has been a slight delay with printing or any of our courier services.

Please double check your address details as if they have been wrongly provided T.CROWE cannot be liable, nor provide a refund.

We send all of our parcels tracked and signed for, therefore if your order has been signed for but you claim to have not received your order, this issue would now be in the hands of the courier and it is advised that you contact the courier directly. Please understand that due to COVID, some couriers may not proceed with asking you to sign for the parcel, therefore if confirmed that the item has been delivered with the tracking but you claim it has not arrived, again this would now be in the hands of the courier and we would advice you contact them directly. T.CROWE cannot be liable, nor provide a refund in this instance. 

Returns & Exchanges? 

We do not offer exchanges or returns. Replacements are only offered for damaged or incorrect goods. However we do not cover the delivery cost on returns.

 

How Can I Contact? 

Our best point of contact is by email. You can reach us via contact@tcrowe.co.uk.

If you would like to send post. We are located in the North West of England : 

International House, 61 Mosley Street, Manchester, England, M2 3HZ

 

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